Forms & Policies
Forms
Expedite your first visit and/or be sure a treatment is safe for you. Please note - some of the forms are required to be returned via email before your visit. All information is confidential and is used to ensure your visit is right for you. We will not ever share or sell any information provided, unless obligated to by law.
Infrared Salt Sauna Form
Reiki Release Form
Infrared Salt Sauna Form
Reiki Release Form
Policies
By appointment only. Office only open 5-10 minutes before scheduled appointment. If you are planning on arriving more than 10 minutes prior to your appointment PLEASE CALL AHEAD to be sure there will be someone available to assist you. Thank you!
For gift certificate recipients - Lucky you! Please be sure to make an appointment to redeem your gift. Please note, as of January 1, 2018, we will no longer be able to redeem certificates that are not brought in at the time of your appointment. Emailed certificates must be printed and brought in. If you cannot find it, please contact our office well before your appointment for additional verification options. If we cannot verify it, we cannot redeem it - sorry for any inconvenience!
Cancellations/ No-show - When you schedule an appointment at Rescue Massage Center, we reserve the time, especially for you. We appreciate your understanding of our cancellation/ no-show policy. Please call or text if you are unable to make a scheduled appointment AT LEAST 4 hours before your appointment time to avoid being charged a cancellation fee. Any appointments cancelled less than 90 minutes prior to your appointment time will be charged the full amount of the scheduled appointment. No notification will be responsible for the total amount of the session. If you schedule a last-minute appointment less than 90 minutes prior to the appointment time, you will be responsible for the full amount of the session in the event you cancel. All scheduled appointments will require a valid VISA, Mastercard, AMEX, or Discover card to hold the spot. If you are planning on using a gift certificate, you will be asked to provide the gift card number, and it will be used to reserve the appointment. If any fee is incurred, it will be taken from the gift certificate. If you do not want to provide a credit card to reserve a space, there is a chance that your space might be taken by another customer who does provide a credit card. You will be notified in the event this occurs.
Cancellation fees are as follows:
1 Hour Service - $40.00 if cancelled less than 4 hours before appointment. $65.00 if less than 90 minutes prior or in the event of a no-show
75 Minute Service - $45.00 if cancelled less than 4 hours before appointment. $80.00 if less than 90 minutes prior or in the event of a no-show
90 Minute Service - $55.00 if cancelled less than 4 hours before appointment time. $95.00 if less than 90 minutes prior or in the event of a no-show
Cancellation fees are as follows:
1 Hour Service - $40.00 if cancelled less than 4 hours before appointment. $65.00 if less than 90 minutes prior or in the event of a no-show
75 Minute Service - $45.00 if cancelled less than 4 hours before appointment. $80.00 if less than 90 minutes prior or in the event of a no-show
90 Minute Service - $55.00 if cancelled less than 4 hours before appointment time. $95.00 if less than 90 minutes prior or in the event of a no-show
Stopped Sessions
In the rare event that you are unhappy with the session, we ask that you, please stop the session as soon as possible. If the session has lasted less than 15 minutes, you will not be charged. We do not give refunds or discounts on full sessions. We understand that not every customer will fit with every therapist. Still, we are sure that if you are able to communicate clearly with your therapist before and during the session that you will receive an amazing treatment. Not too sure what you're looking for? It happens! Talk to your therapist about what prompted your session - they are equipped with the knowledge to create a session just for you!
In the rare event that you are unhappy with the session, we ask that you, please stop the session as soon as possible. If the session has lasted less than 15 minutes, you will not be charged. We do not give refunds or discounts on full sessions. We understand that not every customer will fit with every therapist. Still, we are sure that if you are able to communicate clearly with your therapist before and during the session that you will receive an amazing treatment. Not too sure what you're looking for? It happens! Talk to your therapist about what prompted your session - they are equipped with the knowledge to create a session just for you!
